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Post by M2JRA on Jan 30, 2023 8:52:30 GMT -5
Hi Tech Help! For the last two days my screen looks normal when I pull up the site but then becomes this when I log in:  Something I need to do in settings to get back to the normal view? Thanks! |
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Post by helenabear on Jan 30, 2023 9:51:43 GMT -5
Hi Tech Help! For the last two days my screen looks normal when I pull up the site but then becomes this when I log in: View AttachmentSomething I need to do in settings to get back to the normal view? Thanks! No clue. Bringing it to proboards support to see. Normal here. |
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Post by Adelard of Bath on Jan 30, 2023 9:56:18 GMT -5
Looks like how web pages USED to look, back in the day. Ah, simpler times...
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Post by brp on Jan 30, 2023 10:00:44 GMT -5
I've had similar things happen on other sites, most notably the HGVC site. If I refresh, it usually fixes the issue.No idea of the cause, but I have seen the behavior.
Cheers.
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Post by helenabear on Jan 30, 2023 10:09:18 GMT -5
I would restart computer/tablet/phone. Attempt changing a theme. Clear cache cookies etc
I do have a message into proboards but that's the best I can do. I am unfortunately swamped today and will be unable to look often for a reply.
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Post by Adelard of Bath on Jan 30, 2023 10:09:54 GMT -5
I've had similar things happen on other sites, most notably the HGVC site. If I refresh, it usually fixes the issue.No idea of the cause, but I have seen the behavior. Cheers. Yeah I was thinking I've seen it on Amazon, too, every once in a while. It's like all the graphics formatting stuff didn't get loaded, or you got the "1998 version" of the page. A refresh always fixed it. |
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Post by nickys on Jan 30, 2023 11:54:15 GMT -5
I had exactly the same thing happen to me too over the weekend. I use an iPad and use the desktop view, and it started happening sometime on Saturday.
I tried everything from restarting, clearing cache, logging out etc. Mobile view worked OK after doing all that stuff but not desktop, which I much prefer. Eventually it dawned on me that since other people were using iPads OK, it must be something to do with my settings. I reset my theme to Default and it’s now back to normal.
I think there must be something in the Purple theme that’s caused it to lose the formatting. You can still delve down and edit your profile,
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Post by Adelard of Bath on Jan 30, 2023 12:04:18 GMT -5
Currently using "Epcot". I went and changed it to "Purple" and suddenly I got the 1998 version of the page, as posted above by OP. hee hee!
I was worried for a second that I wouldn't be able to access the part of the profile to change it back, but I got it.
Like the old days when you did something in Windows that shut down the mouse or the keyboard, then you are like "oh crap now what do I do"
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Post by helenabear on Jan 30, 2023 12:33:08 GMT -5
I have alerted proboards of this issue. They are sending it to their next level of help. I wish I could help more than that, but unfortunately I cannot.
I see no changes to the purple profile in edits. What theme are people experiencing this under? I tried a couple and no issues, however I did not try them all.
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Post by helenabear on Jan 30, 2023 12:38:08 GMT -5
As a safeguard I did check an old site I admin on that has the purple theme and it was loading 100% perfectly. So, I copied the style sheet and then reloaded it since I have no clue what could have broken. I'm now on purple with no issues. I promise I touched nothing this weekend and truly if someone else did, it actually doesn't even matter since humans make errors and no biggie if there was an error. I'm loaded on the purple theme just fine after reloading the style sheet. Let me know if that fixed it for some or what. Again I apologize I am utterly slammed today with work and volunteer ticket stuff for the show, so I might be slow to respond.
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Post by M2JRA on Jan 30, 2023 12:38:18 GMT -5
Hi all, I've just logged back in and all is back to normal!
I was ready to try Helenabear's suggestions of restarting, clearing cache, etc. but didn't need to as it seems to have resolved (don't know why, but I won't question it!).
If it's helpful at all, I was/am using the Purple theme.
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Post by helenabear on Jan 30, 2023 12:40:20 GMT -5
Hi all, I've just logged back in and all is back to normal! I was ready to try Helenabear's suggestions of restarting, clearing cache, etc. but didn't need to as it seems to have resolved (don't know why, but I won't question it!). If it's helpful at all, I was/am using the Purple theme. See my post above. Since someone mentioned purple and that was one I didn't check, I just went to another forum that has the same theme and saw that was fine, so I copied the stylesheet since it worked and it seemed fine. I'm not sure if someone made an edit I wasn't aware of, but it seems okay now. Again no idea what happened but hopefully this fixed it. |
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Post by M2JRA on Jan 30, 2023 12:48:05 GMT -5
Hi all, I've just logged back in and all is back to normal! I was ready to try Helenabear's suggestions of restarting, clearing cache, etc. but didn't need to as it seems to have resolved (don't know why, but I won't question it!). If it's helpful at all, I was/am using the Purple theme. See my post above. Since someone mentioned purple and that was one I didn't check, I just went to another forum that has the same theme and saw that was fine, so I copied the stylesheet since it worked and it seemed fine. I'm not sure if someone made an edit I wasn't aware of, but it seems okay now. Again no idea what happened but hopefully this fixed it. Yes, thank you! (we posted at the same time). All good now! Thank you for making time to look into it, I know you are busy with other stuff today. |
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Post by helenabear on Jan 30, 2023 12:57:06 GMT -5
See my post above. Since someone mentioned purple and that was one I didn't check, I just went to another forum that has the same theme and saw that was fine, so I copied the stylesheet since it worked and it seemed fine. I'm not sure if someone made an edit I wasn't aware of, but it seems okay now. Again no idea what happened but hopefully this fixed it. Yes, thank you! (we posted at the same time). All good now! Thank you for making time to look into it, I know you are busy with other stuff today. Just sorry it's taking me time to get to responses. I'm doing comp tickets for teachers and it's the last week so guess what I am stuck doing for hours and hours on end since a reminder e-mail went out this morning?  I do wish I had answers as to why this happened. When I have time (ha ha ha) I will look to see if something was changed Saturday but I was out most of the day doing sets and then hanging with a friend who was in town after so I didn't see any changes myself. |
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Post by helenabear on Jan 30, 2023 17:18:49 GMT -5
Just to do a final update. There was an error on their end. They apparently fixed it as I was trying to swap out coding. So it wasn't anything we could have helped, but it got figured out  |
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