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Post by helenabear on Apr 20, 2023 9:44:30 GMT -5
Also my big old FB group is reporting that calling takes much less time than online.
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Post by dmkedm on Apr 20, 2023 9:45:41 GMT -5
Just got my DD's AP....took 4 hours and 10 minutes, about 4 minutes of which was actually buying the AP! But I got it and I'm happy....the 45-minute wait posted at 10:15 turned out to be more like 25 minutes....the last 50+ minutes or so went very fast, much faster than the wait up til then....thanks for the sympathy...
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Post by rowrbazzle on Apr 20, 2023 10:51:39 GMT -5
Also my big old FB group is reporting that calling takes much less time than online. Which number? The website says Annual Passholder is (407) 939-7277 but is that to buy them or just if I already have one? Tickets are (407) 939-7679. Maybe that? At the moment both give me a recording that all circuits are busy. I've been in the queue for more than four hours now.  |
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Post by helenabear on Apr 20, 2023 10:55:35 GMT -5
Also my big old FB group is reporting that calling takes much less time than online. Which number? The website says Annual Passholder is (407) 939-7277 but is that to buy them or just if I already have one? Tickets are (407) 939-7679. Maybe that? At the moment both give me a recording that all circuits are busy. I've been in the queue for more than four hours now. For those who are trying to buy annual pass right now and are stuck at more than hour queue online: Call 407-939-7679 (You'll have to call 20+ times) - and choose ticket (4 I think) -> annual pass (2 I think) Quoting the poster. Others tried and replied that they were successful |
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Post by oldhalfelf on Apr 20, 2023 11:00:37 GMT -5
Site performance report #3 Service resumed, and passes were obtained at 9:23 AM -- Thanks, Mickey!  Amazing that you had a very similar experience to many of us JUST LAST WEEK. Nothing like learning from your mistakes (this directed @ Disney IT dept). Yes. What I found puzzling was the yo-yoing of the wait times reported above: 13 --> 38 mins, and then later 11 --> "more than an hour." I can conceive of many possible explanations: e.g., + scheduled server withdrawals for maintenance, + special queue bypass for special customers admitted at a later time in westerly time zones (especially since one yo-yo occurred right around 8 AM EDT), + pauses for management to decide whether to authorize release of an additional tranche of passes, + periodic pauses to allow batch loading of online transactions from a server buffer to a different database system where cast members on phones had real time access, or vice versa, to avoid over-sale of passes, etc. All of those hypotheses may be dead wrong, but it would be nice to know the correct explanation. How I feel about Disney IT depends on the root cause. (E.g., a requirement for pass tranche release approvals would presumably fall on shoulders outside of IT.) |
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Post by mcd on Apr 20, 2023 11:41:33 GMT -5
I read somewhere (don't remember where, but it wasn't Disney's site) that an AP "first use" (i.e., activation date) is not only the first time you go to a park, but your first use (i.e., discount or room booking at an AP rate) of the AP....probably worth checking on that.... Is there a place you to can go to see the "start date" of your AP? I booked a room with the AP discount, but I will be entering a park that same day. So I guess it doesn't make a difference in that case, but it could be important for some. |
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Post by rowrbazzle on Apr 20, 2023 12:47:57 GMT -5
For those who are trying to buy annual pass right now and are stuck at more than hour queue online: Call 407-939-7679 (You'll have to call 20+ times) - and choose ticket (4 I think) -> annual pass (2 I think) Quoting the poster. Others tried and replied that they were successful Thanks, helenabear. My queue came through before I saw your message. I was able to purchase one pass at a time so I could add memory maker to just one of them and use a gift card for a decent chunk of the balance. I didn't see a way to use more than one gift card. I did have to just go back in my browser after each in order to buy the next one. Thankfully, I had a back-up queue on my phone just in case things glitched out on me. It shouldn't be this stressful to give Disney a ton of money.  |
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Post by helenabear on Apr 20, 2023 13:15:41 GMT -5
For those who are trying to buy annual pass right now and are stuck at more than hour queue online: Call 407-939-7679 (You'll have to call 20+ times) - and choose ticket (4 I think) -> annual pass (2 I think) Quoting the poster. Others tried and replied that they were successful Thanks, helenabear. My queue came through before I saw your message. I was able to purchase one pass at a time so I could add memory maker to just one of them and use a gift card for a decent chunk of the balance. I didn't see a way to use more than one gift card. I did have to just go back in my browser after each in order to buy the next one. Thankfully, I had a back-up queue on my phone just in case things glitched out on me. It shouldn't be this stressful to give Disney a ton of money. I hear you. Glad it worked out for you in the end. |
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Post by broganmc on Apr 20, 2023 14:07:12 GMT -5
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Post by goofydad13 on Apr 20, 2023 15:31:01 GMT -5
As of 3:30 Central nothing on the website says they have halted, just the notice on the VQ page that being in the queue does not guarantee you will be able to purchase one and "We anticipate a pass or select passes may become unavailable for purchase later today". |
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Post by helenabear on Apr 20, 2023 18:21:40 GMT -5
queue still going with this message
Message last updated: 2:28 PM ET
We thank you and all our fans for the incredible enthusiasm for the Passholder program. Due to high popularity of our Annual Passes, please know wait times may exceed several hours. We anticipate a pass or select passes may become unavailable for purchase later today. Continue to check here for updates.
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tammyh
Waiting on ROFR
Posts: 10 
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Post by tammyh on Apr 20, 2023 19:04:44 GMT -5
I was able to call DVC Member services today (this morning -- ~10:30am EST). Using the phone prompts, I was able to get to an agent and purchase 2 APs within 15 minutes. Yea!
TammyH
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Post by helenabear on Apr 20, 2023 20:01:28 GMT -5
Message last updated: 9:00 PM ET
We thank you and all our fans for the incredible enthusiasm for the Passholder program. Pass sales will pause at 11 PM Eastern Time. Guests will remain in the queue overnight, as long as they remain connected to the network and keep their browser window open. Pass sales will resume no earlier than 7:15 AM Eastern Time tomorrow.
Still available to purchase: Disney Incredi-Pass, Disney Pixie Pass, Disney Pirate Pass, Disney Sorcerer Pass Please note availability on a pass or select passes may become unavailable for purchase at any time after sales reopen tomorrow.
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Post by jedimom3 on Apr 20, 2023 23:16:55 GMT -5
Just reporting that 'the other place' raised the prices of their 2 top annual passes today. Guess in some sort of response to disney's selling. I was hoping they'd offer some nice deal, like 15 months for the price of 12 or whatever. . I kept putting off and putting off buying my son and me our APs, but meant to this week, just after getting the Disney ones done. and f$%k if they do this. shoulda, coulda, woulda.....Procrastination will get you nowhere!
But I also did just buy the 2 of them, so they got their money,. Probably not get them for DH and DD, who don't plan on going in October.
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Post by Ludwig Von Chuck on Apr 21, 2023 5:14:58 GMT -5
Yesterday, two hours on hold (first call disconnected after 45 minutes): passes upgraded from Pixie to Pirate.
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