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Post by gflatto on Sept 5, 2023 6:37:05 GMT -5
Our family has had some really bad news unfolding over the last two weeks. Bottom line is that DH (jflatto on here.......) is on hospice care and his days are limited.
We had bought vouchers for annual passes when they became available earlier this year, and were planning to activate during our planned trip from 10/1 - 10/8. It's now obvious that can't happen.
Does anyone remember how long I should to have to activate mine? Anyway I can talk to them about a refund for his? (This clearly isn't my top priority, but I cope with things by taking care of 'stuff'......)
Any idea if they might give me a refund on our MNSSHP tickets?
Not sure if I should be calling member services, or ticketing or someone else?
Not a catastrophe if it is just money down the drain, but want to try and figure it out.
Any help would be appreciated.
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Post by amdev on Sept 5, 2023 6:42:29 GMT -5
I am so sorry to hear this. Hugs to you and the family.
Someone will correct me if I'm wrong, but I don't think the vouchers expire. You could have them for years before you activate them. Once activated, the days start to count down. I would suspect they would refund the Halloween tickets given the situation. If you bought them with the DVC discount then I think you'd need to speak to member services.
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Post by raspus on Sept 5, 2023 8:21:22 GMT -5
Very sorry to hear about this. Sending prayers from my family to yours. About the tickets, I would start by calling member services.
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Post by Eli's Nana on Sept 5, 2023 12:08:31 GMT -5
So so sorry to hear this... Also sending prayers to you and your family...
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Post by ermindy1133 on Sept 5, 2023 12:26:39 GMT -5
I’m so very sorry to hear this. Prayers for you all during this difficult time. I thinks MS can help you with the Halloween tickets.
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Post by grumpyinphilly on Sept 5, 2023 12:45:42 GMT -5
You have one year to activate the AP after which the price paid for it can be used toward a future ticket. Save the e-mail you received when you placed the AP order for proof of purchase since it will not longer appear in MDE after one year.
Prayers for you and your family.
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Post by bubster on Sept 5, 2023 13:07:19 GMT -5
Oh my. So very sorry to hear this. Keeping you both in my thoughts.
As for your tickets, I agree calling MS is where you should start. I could be wrong but if the voucher hasn’t been activated you may be able to transfer to another person or keep it for yourself until the next year. Hugs.
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Post by Eeyorelover22 on Sept 5, 2023 13:33:08 GMT -5
So very sorry to read this. I will keep you both in my prayers.
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Post by helenabear on Sept 5, 2023 13:50:24 GMT -5
So very sorry to hear this. Keeping you all in my prayers.
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Post by PirateLinda on Sept 5, 2023 16:24:19 GMT -5
Very sorry to hear this. Will keep you both in my prayers.
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Post by annamaria on Sept 5, 2023 17:14:25 GMT -5
Very sorry to hear this. Keeping you and your family in my prayers.
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Post by disney54us on Sept 5, 2023 19:16:43 GMT -5
Very sorry to hear this, no words for this.. If keeping busy keeps you ‘sane’ as others have said, contact MS.
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Post by orion54 on Sept 5, 2023 20:59:51 GMT -5
Very sorry to hear. Thoughts and prayer for you all.
As others have said, MS should help with all the tickets. His AP should be refunded as well as the party tickets. MS is usually very understanding.
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Post by WDWGoof on Sept 5, 2023 20:59:58 GMT -5
Please let jflatto know that all of us here on MO are here for him, be it prayers, recalling good memories or laughs when he needs a little break from everything he’s going through right now. Also same goes for you gflatto…if you need anything, please reach out.
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Post by lephelps on Sept 6, 2023 6:24:38 GMT -5
Also sending my thoughts and prayers to both of you. Wishing you both strength and peace as you journey through this difficult time together.  I completely understand wanting to "take care of stuff" and sounds exactly like something I would do in such a situation; so much that is outside of your or anyone's control that it helps to keep some sanity and normalcy to work on stuff that is. I would hope that MS is extremely understanding and willing to assist with whatever you wish to do. |
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