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Post by ransom on May 31, 2023 13:37:56 GMT -5
...for 2024 reservations.
Our last stay at BRV was the opposite of magical, and after aborting half-way through we ended up getting the unused points back and a code for compensatory nights for the unmagical nights we'd stayed.
So I called today to reserve those compensatory nights and was told the Special Reservations system is offline until mid-to-late June due to a "magical" upgrade. 
When you can't even manage to follow through on your service recovery, there's something seriously wrong with your organization.
Besides, who takes their systems offline for a month at a time these days?
Anyway, thought I'd post the info here in case anyone else was planning on doing the same.
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Post by BWV Dreamin on Jun 1, 2023 4:39:02 GMT -5
Yes totally unacceptable. It just amazes me that Disney commands such a high price for their timeshares but has a totally inadequate IT system to support it. Does Marriott, Hilton, etc. have these same issues? Is it another example of not monetarily investing in your IT system? Just so many issues, albeit small, but cumulatively has such a degrading affect on our ownership.
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Post by tink711 on Jun 1, 2023 7:56:24 GMT -5
I've worked at various positions in software for various products for 27 years. The idea of taking a system, any system offline for weeks to do an upgrade .... I don't know what to say. I've never heard of such a thing. I've worked on some huge projects, total gut and replace projects, and I have never, ever, worked on anything that made a system unavailable for more than 4 hours in the middle of the night. These days unavailability is more like 5 minutes, with something really big taking maybe an hour. I'm racking my brain trying to figure out how or why a company would do such a thing. Not having a seamless transition is an intentional decision and a waving middle finger at your customers. smh
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Post by lovindisney on Jun 1, 2023 11:43:48 GMT -5
Sadly, typical Disney IT.
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Post by oldhalfelf on Jun 1, 2023 17:55:55 GMT -5
Folks who have read my posts on MO over the years know that I have taken a frequently bemused (and sometimes very dim) view of aspects of Disney IT. Without either making excuses or adding complaints, I would find it interesting to know how the recent lay-offs may have affected the IT staffing assigned to the maintenance and upgrade of Special Reservations. I can imagine more than one way IT projects could have taken a turn for the worse recently: + project teams eliminated and projects moved to others already fully loaded (surprise!), + projects moved from in-house assignment to out-sourced provision "for economy", + "We didn't like the specs we inherited so we had to do the system analysis and project plans over again from zero," + "We lost 20% of the team to lay-offs and so we are re-doing the project plan dates," and + "The two folks we had assigned to documentation and quality assurance testing were both laid off; now we must go though the proper hiring search steps for one individual to replace them both," etc. Bottom line: the macro decision taken to make Wall Street happy may have to share the blame with IT implementation.  |
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