Universal Orlando to require an IAC card for special ride ac

nickys
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Universal Orlando to require an IAC card for special ride ac Jul 13, 2023 14:12:22 GMT -5 Wiltony and brp like this

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Post by nickys on Jul 13, 2023 14:12:22 GMT -5

This appears to have just been introduced. Anyone who is planning to visit and needs special ride access might want to look into this well in advance.

Universal is now requiring guests who want special ride access (their DAS) to get the IBCCES Individual Accessibility Card (IAC) and register it online prior to their park visit. A Universal team member will then contact the guest to discuss their requirements.
This is taken from their website:

“Universal Orlando has developed an Attractions Assistance Pass for Guests whose disability prevent them from waiting in a conventional attraction queue environment. Guests requesting an attraction queue accommodation must obtain the IBCCES Individual Accessibility Card (IAC) by registering at www.accessibilitycard.org prior to their visit to the park. The IAC registration consists of an online application which includes uploading necessary documentation”.

Link: www.universalorlando.com/web/en/gb/plan-your-visit/accessibility-information

helenabear
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Universal Orlando to require an IAC card for special ride ac Jul 14, 2023 6:45:38 GMT -5

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Post by helenabear on Jul 14, 2023 6:45:38 GMT -5

Ugh the system was so clunky last time I tried that for a different park, I gave up and took the long way which was still offered. Hope it's improved. I cannot check as my account has been deactivated for non use. Hopefully they offer a grace period.

ETA this is what six flags uses. The other park I was visiting dropped use.

Last Edit: Jul 14, 2023 7:10:00 GMT -5 by helenabear

nickys
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Universal Orlando to require an IAC card for special ride ac Jul 14, 2023 15:34:40 GMT -5

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Post by nickys on Jul 14, 2023 15:34:40 GMT -5

Touring Plans have done a blog post about the new Universal policy, in which they go through the process of registering etc.

And they got a statement from Universal about the documentation:

“A Guest Services team member from Universal Orlando confirmed the document from the medical provider does not need to have sensitive medical information on it. If your doctor is willing to offer a note stating that you or your dependent are under their care and they list the accommodations you require, the diagnosis is unnecessary.”

Also there is this explanation:

The website conforms to HIPAA because you share information with a board of medical directors, not theme park employees. It also works because a medical diagnosis is not required as long as a doctor confirms you need accommodations.

touringplans.com/blog/changes-to-universals-attraction-assistance-pass-process/

helenabear
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Universal Orlando to require an IAC card for special ride ac Jul 14, 2023 21:59:58 GMT -5 nickys likes this

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Post by helenabear on Jul 14, 2023 21:59:58 GMT -5

Jul 14, 2023 15:34:40 GMT -5 nickys said:

Touring Plans have done a blog post about the new Universal policy, in which they go through the process of registering etc.

And they got a statement from Universal about the documentation:

“A Guest Services team member from Universal Orlando confirmed the document from the medical provider does not need to have sensitive medical information on it. If your doctor is willing to offer a note stating that you or your dependent are under their care and they list the accommodations you require, the diagnosis is unnecessary.”

Also there is this explanation:

The website conforms to HIPAA because you share information with a board of medical directors, not theme park employees. It also works because a medical diagnosis is not required as long as a doctor confirms you need accommodations.

touringplans.com/blog/changes-to-universals-attraction-assistance-pass-process/

The clunkiness is apparently still there. One page only to upload. Easier for kids with IEP vs doctors. The if your doc is willing is an issue here for some. I personally had issues since I want all of my issues documented and one doc can't in good faith write for all.

We don't do Universal anyway so no big. I'll deal if we do and have to decide which doc writes stuff and remember to get notes and crap every year, but not all people with disabilities will have an easy time. Poor move IMO but sounds like they're offering better more FOTL access. Which I don't want. I just want to wait elsewhere. Some are very unhappy and untrusting which I get.

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Universal Orlando to require an IAC card for special ride ac

Post by nickys on Jul 13, 2023 14:12:22 GMT -5

Post by helenabear on Jul 14, 2023 6:45:38 GMT -5

Post by nickys on Jul 14, 2023 15:34:40 GMT -5

Post by helenabear on Jul 14, 2023 21:59:58 GMT -5