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Post by sherrih on Aug 17, 2023 19:18:34 GMT -5
So sorry to hear about your dad. And I'm so happy that they were able to return your points. Once less thing to worry about at a stressful time with your dad in the hospital.
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Post by nickys on Aug 17, 2023 23:57:25 GMT -5
Sorry to hear about your Dad, sending good wishes to you all.
I’m glad Member Services sorted the points out for you.
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Post by Capt Kia on Aug 19, 2023 18:28:46 GMT -5
Thanks so much for the information and advice. I called MS and they took great care of us. Without even asking for an exception, she listened, and said "Let me figure out where all of these points come from (we have 3 home resorts), and get everything aligned, then I'll get my manager to approve full return". We got all of our points back, no holding on any of them. That's great to hear. Sorry for your father being ill. Enjoy your time. Thank you for your service. Semper Fi. USMC 0311, 94-98 |
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Post by DrMinnie on Aug 20, 2023 9:51:41 GMT -5
Thanks so much for the information and advice. I called MS and they took great care of us. Without even asking for an exception, she listened, and said "Let me figure out where all of these points come from (we have 3 home resorts), and get everything aligned, then I'll get my manager to approve full return". We got all of our points back, no holding on any of them. I’ll echo what everyone else said. Enjoy the time with your dad. <3 |
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Post by pooh bears mom on Aug 20, 2023 11:58:29 GMT -5
So sorry to hear about your dad - sending prayers - If cancelled within 30 days of reservation, points go into holding which means they cannot be banked and can only be booked within 60 days of travel. However, given the fact that your father is ill, I tend to think they will not put them into holding. Explain your situation and I tend to think your points will return to where they were taken. Are you still within your banking window?
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Post by bubster on Aug 20, 2023 13:45:12 GMT -5
Maybe someone can explain this to me. My DD cancelled 1 night at the Riviera in late October and asked MS to use those exact same points to 1 night at VGF in September. MS did it but it took about an hour and they kept telling her that they were doing her a huge favor. To be clear September 30 is her banking window and the points were ones that had been banked.
I understand that the Riviera reservation was in Oct, past the banking window but she was well within the cancellation policy.
What am I not getting?
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Post by nickys on Aug 20, 2023 13:56:29 GMT -5
Maybe someone can explain this to me. My DD cancelled 1 night at the Riviera in late October and asked MS to use those exact same points to 1 night at VGF in September. MS did it but it took about an hour and they kept telling her that they were doing her a huge favor. To be clear September 30 is her banking window and the points were ones that had been banked. I understand that the Riviera reservation was in Oct, past the banking window but she was well within the cancellation policy. What am I not getting? What use year and home resort were the points? Was the September reservation a new or existing one and if it was an existing one when was it booked? |
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Post by bubster on Aug 20, 2023 14:36:58 GMT -5
Maybe someone can explain this to me. My DD cancelled 1 night at the Riviera in late October and asked MS to use those exact same points to 1 night at VGF in September. MS did it but it took about an hour and they kept telling her that they were doing her a huge favor. To be clear September 30 is her banking window and the points were ones that had been banked. I understand that the Riviera reservation was in Oct, past the banking window but she was well within the cancellation policy. What am I not getting? What use year and home resort were the points? Was the September reservation a new or existing one and if it was an existing one when was it booked? Her UY is February, home resorts are BLT and VGF. She used banked points, probably a combination of both. September reservation is new. She was looking for a way for the canceled Riviera reservation points to not go into holding. She might have booked the VGF room with bankable points and then asked MS to reallocate and there might be the huge favor they talked about. |
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Post by nickys on Aug 20, 2023 15:03:04 GMT -5
What use year and home resort were the points? Was the September reservation a new or existing one and if it was an existing one when was it booked? Her UY is February, home resorts are BLT and VGF. She used banked points, probably a combination of both. September reservation is new. She was looking for a way for the canceled Riviera reservation points to not go into holding. She might have booked the VGF room with bankable points and then asked MS to reallocate and there might be the huge favor they talked about. Not sure. The points used for the cancelled Riviera reservation weren’t in danger of going into holding at this point. If the GFV reservation is within 30 days from the date she made the request to re-allocate, those would have gone into holding. Maybe they waived that. Or it could be that normally they would use Holding > Borrowed > Banked > Current points in that order. Possibly she was asking for that order to be changed in some way. Or the CM just didn’t want to re-allocate points because it’s a pfaff for them to do. |
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Post by bubster on Aug 20, 2023 16:30:24 GMT -5
Her UY is February, home resorts are BLT and VGF. She used banked points, probably a combination of both. September reservation is new. She was looking for a way for the canceled Riviera reservation points to not go into holding. She might have booked the VGF room with bankable points and then asked MS to reallocate and there might be the huge favor they talked about. Not sure. The points used for the cancelled Riviera reservation weren’t in danger of going into holding at this point. If the GFV reservation is within 30 days from the date she made the request to re-allocate, those would have gone into holding. Maybe they waived that. Or it could be that normally they would use Holding > Borrowed > Banked > Current points in that order. Possibly she was asking for that order to be changed in some way. Or the CM just didn’t want to re-allocate points because it’s a pfaff for them to do. Ok thanks. True that she was within cancellation window but since they were banked would expire on January 31. I’m sure it was a bite in the butt for them to do it for her but it got done. Kudos to MS. Now I have 6 little points hanging out in holding myself. She wanted to use them too but MS said a firm no, different contracts. She is listed as a co-owner on our contracts but we are not on hers. |
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