Member Experience Specialist Team

We received our email from our Member Experience Specialist this morning with the ADRs they were able to put on hold for us; I finally had a break in conference calls about 20 minutes ago to call member services (maybe a full 1-minute wait on the phone) and confirm that every ADR they found was good and to officially book 'em all. 

So, consider us big fans of this pilot service. Of our 6 ADR requests, 5 were for all 11 of us (1 was just 4 of us and something I probably could have gotten myself), all were within the timeframe we wanted, and 4 were for the exact time we preferred.

For the "all 11 of us" ADRs, they split us into groups of 6 and 5 and got ADRs at either the exact same time for both groups or within 5 minutes of each other.

For those who like details, our requests were for:

• late lunch between 1-2:30pm with 1:30pm preferred for all 11 of us at: Biergarten, 50's Prime Time Cafe, Sci-Fi Dine-In, and Roundup Rodeo BBQ; they got us 1:30 (both groups) for two locations and 1:05/1:10 for the other two locations
• breakfast between 9-10am with 9:30am preferred for 4 of us at Garden Grill; they got us 9:30am
• breakfast between 9-10am with 9am preferred for all 11 of us at Olivia's; they got us 9:00/9:05

 I'm so glad I didn't have to be up at 6am juggling two MDE logins and browsers trying to get these booked this morning.