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Post by brp on Feb 26, 2024 23:11:48 GMT -5
Seems that the staff assured them, multiple times, that the food was free of the specified allergens, and it was not.
Cheers.
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Post by Eeyorelover22 on Feb 27, 2024 6:07:15 GMT -5
Not good. Disney is usually very careful about this.
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Post by tomandrobin on Feb 27, 2024 7:57:18 GMT -5
Wow....So sad.
My oldest grandson has severe allergies to nuts and other stuff, but mostly nuts. We are very cautious when eating out to avoid food with nuts, including not ordering anything in our food.
Once, at a Disney restaurant, we told our server about his allergies. She guided him to items tat were nut free. He asked multiple times and she confirmed every time that what he ordered was nut free. When his food came, he literally took hid first bite when the server rushed to our table to say the food had nuts. Aiden spit everything out mid-chew on to the table. It was a very close call. We were pissed to say the least.
The server was nonchalant and too confident in their knowledge of the menu, without fully checking with the chef. Since then, we always verify with the chef that there are no allergens in his food.
I am always amazed that at family functions, how often people still prepare foods with nuts and bring to our house. The reaction is always the same.....oh, we forgot....just make sure he doesn't eat any. Oh that pisses me off.
What I am surprised about the story is the chef did not come out and talk to the family.
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Post by tomandrobin on Feb 27, 2024 7:58:07 GMT -5
Not good. Disney is usually very careful about this. Not a Disney run restaurant. Sadly, I am thinking the server did not do their job properly. |
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Post by brp on Feb 27, 2024 10:30:21 GMT -5
The server was nonchalant and too confident in their knowledge of the menu, without fully checking with the chef. Since then, we always verify with the chef that there are no allergens in his food. We were at a restaurant that we frequent when in New Orleans last year with a local friend. He has an allergy to wheat. Not gluten, but specifically to wheat.
He mentioned this to the server, and she was simply brilliant. Went over every item and what was already OK or what could be done with others. I mean seriously confident.
He ordered one with a modification.
It was brought out by another server. Before Dennis could eat, she swooped in and said "this isn't right" and took it away. Seems that the order went in correctly, but it was still accidentally prepared standard. She then personally brought a new one and all was well.
There are just enough steps in the process that it is hard.
Cheers.
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Post by Eeyorelover22 on Feb 27, 2024 11:06:48 GMT -5
Not good. Disney is usually very careful about this. Not a Disney run restaurant. Sadly, I am thinking the server did not do their job properly. Agreed on both. Makes me nervous as some of my food sensitivities are turning into full blow allergies. |
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Post by Eeyorelover22 on Feb 27, 2024 11:10:20 GMT -5
Wow....So sad. My oldest grandson has severe allergies to nuts and other stuff, but mostly nuts. We are very cautious when eating out to avoid food with nuts, including not ordering anything in our food. Once, at a Disney restaurant, we told our server about his allergies. She guided him to items tat were nut free. He asked multiple times and she confirmed every time that what he ordered was nut free. When his food came, he literally took hid first bite when the server rushed to our table to say the food had nuts. Aiden spit everything out mid-chew on to the table. It was a very close call. We were pissed to say the least. The server was nonchalant and too confident in their knowledge of the menu, without fully checking with the chef. Since then, we always verify with the chef that there are no allergens in his food. I am always amazed that at family functions, how often people still prepare foods with nuts and bring to our house. The reaction is always the same.....oh, we forgot....just make sure he doesn't eat any. Oh that pisses me off. What I am surprised about the story is the chef did not come out and talk to the family. Having food allergies is socially isolating. People cannot comprehend that if they have never gone thru it. |
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Post by helenabear on Feb 27, 2024 11:27:49 GMT -5
I know I talk about my stupid allergy. I am lucky in that it will never likely turn life threatening. Just happens to be that my specific allergy is uncommon and even in those with it, rarely severe. Disney is usually good about things, but not always great. They seem happiest when your allergen is listed on their allergen menus.
The thing I have noticed is that many times when they use onion as toppers or as a condiment of sorts on sandwiches, it is not always listed. I have unfortunately, had to start mentioning the allergy at every single sit down simply because of that. There was a time at the Plaza where they had raw onion on my chicken sandwich, and it was actually touching my food that I would eat. I pushed the plate to my husband who snatched the onions off and tore off part of the bun that had been touching the onions. The person delivering the plate noticed this and was hugely apologetic about everything. I had said "if you had onions listed on the menu, I would have said without and why." That was my turning point for having to list my allergy at every sit down at Disney.
I had a horrible experience at B&C a number of years ago. In the old smaller location. I had told them my issues, and asked for a chicken sandwich. Told them any onions cannot touch my food. The idiot brought out fries with green onions sprinkled all over it and put some sort of dressing that was full of green onions as well. Adding to the fact that they took like an hour to bring us our food I was extremely mad at it. I was able to eat some food (dressing was only on half the bun and not the chicken), but not a whole lot. I just was starving and needed food so I didn't send it back. Fortunately the last time that I went to B&C, they were amazing and sat down with ingredients with me to make sure food was safe.
There was another time at Sanaa where the server was talking to me about my food issues and she said to me "oh you just don't like onions do you?" I gave her the stink eye and said "no, I actually love them and miss them, I am simply allergic." She rolled her eyes and got the chef to come out. They were one of the ones where they tend to throw raw onions on top of things without listing it too.
Never mind my horrible experience at Space 220 where the server put it upon me to find foods that I could eat because for some dumb reason Space 220 chefs put onions in the waffles. I almost walked out of that restaurant because I should not be the one responsible for guessing which foods had it and which didn't. This chef refused to come out and tell me what was okay and what wasn't. I made the right guess in the end with polenta and chicken while saying no to the lentils, but it was honestly less than good experience. The server was surprised I guessed right on the polenta being okay and the lentils not. No substitutes offered.
I realize Ragland Road is not Disney run, but while we'd like to think Disney is fantastic with allergies, they are not always perfect. Sometimes the server or the chef really just don't do it right or understand what they're being asked. I think anyone with real allergies still needs to be cautious even at Disney. Again, I am super lucky that my allergy is not life-threatening, but I'm also very aware that not everyone is perfect there. So if you ever eat with me, and see me eat super simple foods, just know that I'm trying to avoid a stupid allergen and often certain foods are safe. I do imagine there is some fatigue with all of these people who avoid things like gluten or keto or whatever because they think it's healthier, and it's not a true allergen, and then they act like it is when they order so I am sure restaurants deal with far more allergy requests now than they have in the past.
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Post by helenabear on Feb 27, 2024 11:34:20 GMT -5
Wow....So sad. My oldest grandson has severe allergies to nuts and other stuff, but mostly nuts. We are very cautious when eating out to avoid food with nuts, including not ordering anything in our food. Once, at a Disney restaurant, we told our server about his allergies. She guided him to items tat were nut free. He asked multiple times and she confirmed every time that what he ordered was nut free. When his food came, he literally took hid first bite when the server rushed to our table to say the food had nuts. Aiden spit everything out mid-chew on to the table. It was a very close call. We were pissed to say the least. The server was nonchalant and too confident in their knowledge of the menu, without fully checking with the chef. Since then, we always verify with the chef that there are no allergens in his food. I am always amazed that at family functions, how often people still prepare foods with nuts and bring to our house. The reaction is always the same.....oh, we forgot....just make sure he doesn't eat any. Oh that pisses me off. What I am surprised about the story is the chef did not come out and talk to the family. I've had to cook entire holiday meals for myself because family doesn't care. My one sibling is vegetarian and she acts like my allergen is a choice. I nearly had to fight one of our servers to get a chef to come out to talk to me. The chef is someone we're kind of casual friends with and even text each other on holidays or when we're coming to visit. The server seemed less than thrilled to have him come out. So honestly, I am not surprised that chefs don't always come out to talk. It's been hit or miss with me. |
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Post by lephelps on Feb 27, 2024 18:23:19 GMT -5
There was another time at Sanaa where the server was talking to me about my food issues and she said to me "oh you just don't like onions do you?" I gave her the stink eye and said "no, I actually love them and miss them, I am simply allergic." She rolled her eyes and got the chef to come out. They were one of the ones where they tend to throw raw onions on top of things without listing it too. ... I do imagine there is some fatigue with all of these people who avoid things like gluten or keto or whatever because they think it's healthier, and it's not a true allergen, and then they act like it is when they order so I am sure restaurants deal with far more allergy requests now than they have in the past. I suspect fatigue may be part of it but it's exacerbated by people just not understanding how serious food allergies can be because they've never had to deal with them. Our best man's wife developed celiac disease sometime in her late 40s; I believe it took a year or more to get the diagnosis and have answers to issues she was having. Because of people going "gluten free" for real or perceived health perks without an actual confirmed allergy or intolerance, I imagine she and other celiac sufferers often have to deal with food servers/cooks that dismiss how serious the issue can be for them because it's it's become such a "health fad." I also have a member of my team at work with type 1 diabetes whose autoimmune system has decided to go even more haywire in the past 5-ish years and she's now allergic to so many foods I don't know how she can enjoy eating out (or just eating period) because finding something she can eat w/o repercussions is a nightmare. Thankfully she doesn't have life-threatening allergies, at least not yet, but any additional stress on her already crazy immune system is not good and neither are the effects she has to deal with after consuming any of the dozen or so foods she's allergic to. Avoiding a single food allergy is difficult. Avoiding a dozen or so, especially when they're things that are used in making other things, seems almost impossible (after watching her trying to find something to eat during team lunches). I've had to cook entire holiday meals for myself because family doesn't care. My one sibling is vegetarian and she acts like my allergen is a choice. That's just wrong and sorry you have to deal with it. My sister has skin-related autoimmune issues that I don't fully understand but I would never dismiss them as something she has a choice in and I definitely wouldn't intentionally expose her to something that would trigger them. Thanking my lucky stars that I don't have any food allergies...at least none that I've found yet. |
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Post by Hi from RI on Feb 27, 2024 18:35:20 GMT -5
That is terrible I am surprised it did not occur in the restaurant! Wonder if it was the chef's fault......
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Post by helenabear on Feb 27, 2024 21:51:37 GMT -5
There was another time at Sanaa where the server was talking to me about my food issues and she said to me "oh you just don't like onions do you?" I gave her the stink eye and said "no, I actually love them and miss them, I am simply allergic." She rolled her eyes and got the chef to come out. They were one of the ones where they tend to throw raw onions on top of things without listing it too. ... I do imagine there is some fatigue with all of these people who avoid things like gluten or keto or whatever because they think it's healthier, and it's not a true allergen, and then they act like it is when they order so I am sure restaurants deal with far more allergy requests now than they have in the past. I suspect fatigue may be part of it but it's exacerbated by people just not understanding how serious food allergies can be because they've never had to deal with them. Our best man's wife developed celiac disease sometime in her late 40s; I believe it took a year or more to get the diagnosis and have answers to issues she was having. Because of people going "gluten free" for real or perceived health perks without an actual confirmed allergy or intolerance, I imagine she and other celiac sufferers often have to deal with food servers/cooks that dismiss how serious the issue can be for them because it's it's become such a "health fad." I also have a member of my team at work with type 1 diabetes whose autoimmune system has decided to go even more haywire in the past 5-ish years and she's now allergic to so many foods I don't know how she can enjoy eating out (or just eating period) because finding something she can eat w/o repercussions is a nightmare. Thankfully she doesn't have life-threatening allergies, at least not yet, but any additional stress on her already crazy immune system is not good and neither are the effects she has to deal with after consuming any of the dozen or so foods she's allergic to. Avoiding a single food allergy is difficult. Avoiding a dozen or so, especially when they're things that are used in making other things, seems almost impossible (after watching her trying to find something to eat during team lunches). I've had to cook entire holiday meals for myself because family doesn't care. My one sibling is vegetarian and she acts like my allergen is a choice. That's just wrong and sorry you have to deal with it. My sister has skin-related autoimmune issues that I don't fully understand but I would never dismiss them as something she has a choice in and I definitely wouldn't intentionally expose her to something that would trigger them. Thanking my lucky stars that I don't have any food allergies...at least none that I've found yet. I absolutely do think fatigue doesn't help, or those who use dislikes or are convinced of "fad intolerances" are the issue when in fact it isn't. It puts extra pressure on the chef and I feel for them. I do try to stick to places I know, and foods that are usually safe. Breakfast items like pancakes and waffles are good. Potatoes & omelets are usually not. So I don't order them. Chicken is safer than turkey for some silly reason. Not all red sauce is safe. Pizza sauce (unless frozen) usually is. Most breaded chicken items are okay as well. Mac & cheese at sit downs is but a couple QS it is not. Bread is safe. Cheese is safe. 99% of deserts are safe (plant based deserts may not be unless it's like sorbet). I hate making a big deal out of it so I go where is okay. Thank goodness nothing life-threatening here and likely never will be. The other blessing is that cooking allium breaks down the compounds that trigger the reactions. So things like stock that cooked forever and had the onions removed will be safe too. Onion powder sadly is not, but some days I pop some benadryl and eat those sour cream & onion potato chips LOL My family is my family. I'm used to it. This past Christmas I made a pasta dish that was vegetarian that others could eat. I made some garlic (and non for me) knots that all could eat. My desert was good for all. I literally had just one side that another made - mashed potatoes. They made them rather bland thinking we could all eat gravy except well... nope. It is what it is. I think removing onions is just "too hard" so they don't bother. |
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Post by BWV Dreamin on Feb 28, 2024 7:05:39 GMT -5
Wow....So sad. My oldest grandson has severe allergies to nuts and other stuff, but mostly nuts. We are very cautious when eating out to avoid food with nuts, including not ordering anything in our food. Once, at a Disney restaurant, we told our server about his allergies. She guided him to items tat were nut free. He asked multiple times and she confirmed every time that what he ordered was nut free. When his food came, he literally took hid first bite when the server rushed to our table to say the food had nuts. Aiden spit everything out mid-chew on to the table. It was a very close call. We were pissed to say the least. The server was nonchalant and too confident in their knowledge of the menu, without fully checking with the chef. Since then, we always verify with the chef that there are no allergens in his food. I am always amazed that at family functions, how often people still prepare foods with nuts and bring to our house. The reaction is always the same.....oh, we forgot....just make sure he doesn't eat any. Oh that pisses me off. What I am surprised about the story is the chef did not come out and talk to the family. Having food allergies is socially isolating. People cannot comprehend that if they have never gone thru it. This is so true. I have to be gluten free. Not Celiac GF but for inflammation purposes. So my food doesn’t have to come from a GF cooking area with specific utensils or surfaces. I am lucky in that respect. But people think it’s a fad. They just don’t take these things seriously. Such a sad story. |
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Post by tomandrobin on Feb 28, 2024 7:32:32 GMT -5
Having food allergies is socially isolating. People cannot comprehend that if they have never gone thru it. This is so true. I have to be gluten free. Not Celiac GF but for inflammation purposes. So my food doesn’t have to come from a GF cooking area with specific utensils or surfaces. I am lucky in that respect. But people think it’s a fad. They just don’t take these things seriously. Such a sad story.
The problem with those types of ailments is they have become "fad" diets by choice, not by medical condition. This has conditioned people to look at eating gluten free as a choice now, not a medical concern.
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Post by bakerworld on Feb 28, 2024 8:44:05 GMT -5
Shame! Especially when the customers verified multiple times with serving. I love Raglan Road so this is especially hard to read.  DH is allergic to coconut. We mentioned it a few times years ago and he was embarrassed cause the chef comes out. So, I have asked and my daughter has asked. After all this time we have come to know which entrees to avoid but the last time we were at O'Hana's he still bit into a piece of bread. Then he got miffed cause I told him to drop it. He said I yelled at him. I said he was lucky I didn't dive down his throat. Argh! He is so annoying. My sister made a Easter Bunny cake covered in coconut and he ate it. Everyone was like where'd he go so I went outside and he was walking around trying to breath. We were married like 5 or 6 years and I never knew he had an allergy. I don't get his problem. |
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